60 Day Return & Exchange Policy

Our customers have a 60 day return period on Workwear and 30 days on Footwear.

Items returned or exchanged must be new, unworn, unwashed, without embroidery or customization. Items must have their original tags and/or packaging. The customer is responsible for the cost of return shipping, unless we made the error. Your refund will be credited back to the source of payment. We will not accept items contaminated by animal hair, have an odor to them, or have clearly been worn other than trying the item on to see if it fits.


What do you need?


Returns

Items returned must be new, unworn, unwashed, without embroidery or customization. Shipping charges are not refundable. The customer is responsible for the cost of return shipping, unless we made the error. If defective, see the link below.

1. For Online Orders
If your order was placed onlineclick on the link below, log into your order history to start your return:

Return for Online Order


2. For Phone Orders
If your order was placed by phone then simply return the item or items to the address below, please include a copy of your sales receipt or packing list. NO Return Authorization is required.

Return for Phone or Mail Order


We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by Automotive Workwear will NOT receive credit for the return.


Exchanges

Exchanges are made only for the same item in just a different size or color only. If ordering a different product then return the item and purchase the correct item. Ship the exchange back to us at your expense and we will ship you the exchange at our expense.

1. For Online Orders
If your order was placed online click on the link below, log into your history to start your exchange:

Exchange for Online Order


2. For Phone Orders
If your order was placed by phone then simply click on the exchange form button below, please include a copy of your sales receipt or packing list with the form.

Exchange Form

Use this Exchange Form to make an exchange for the same item in just a different size or color only. Do not use this form to exchange for a different product. If ordering a different product then return the item and and purchase the correct item.


Defective or Incorrect Item

If you received a defective item, becomes defective within 30 days, or if we made an error and shipped you a different item from what you ordered, we will send you a pre-paid shipping label to send back the item back, and will replace or refund the item, if applicable. Please contact our customer support team by Chat, or E-Mail Customer Service for assistance to correct the problem.



Order Cancellation

Orders which have already reached our distribution center cannot be canceled, changed, or stopped. Call us immediately as we only have minutes after your order is placed online before our automation cannot be stopped. We will try and assist you to the best of our ability. All cancellations require confirmation by our customer service department.

Due to the speed of our automation we may not be able to cancel or modify your order, minutes after your order is received it is sent to one of our five processing centers. In a matter of minutes the order pulled, packed, and placed in shipping containers along with hundreds of other orders, at which point we have no way to stop it. It is like finding a needle in a hay stack. Our apologies. All our products are returnable and customers should follow our normal return policy shown above.

Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been embroidered but not shipped cannot be canceled, changed, or returned. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above.