60 Day Return Policy
Our customers have a 60 day return policy upon delivery.
If you are returning clothing it must be unworn, unwashed, without embroidery, and in NEW condition. Clothing items must have their original tags and/or packaging. We will not accept items contaminated by animal hair, have an odor to them, or have clearly been worn other than trying the item on to see if it fits. These items will be returned to you at your cost.
NO Restock Fees - NO Return Authorization is Needed
*Shipping charges are not refundable for all purchases.
We do not refund the cost shipping only the purchase price of the item.
Use this Exchange Form to make an exchange for the same item, but just a different size or color only. Do not use this form to exchange for a different product. Those should be returned and repurchase the correct item.
Work Clothing Notice: Embroidered, Altered, or Custom Striped items are not returnable, exchangeable, or refundable. Returned items must not be washed or worn unless defective. Footwear Notice: When returning shoes or boots, the footwear must be unworn and returned in its original box with all original tags and paper. That box must be in the condition it was in when you received the package. Do not use the original shoebox as your shipping box. Use the box the shoes/boots were shipped in or a box big enough for the shoebox to fit in when returning your items. If the original box is damaged in anyway (unusable for resale) we reserve the right to charge you a $50.00 fee to replace the box.
Returns* Simply return the item or items to the address below at your expense, please include a copy of your sales receipt or packing list. We will refund your purchase, less shipping charges. NO restock fees. Your refund will be credited back to the source of payment. NO Return Authorization is required. *Shipping charges are not refundable for all purchases. Customer is also responsible for the cost of return shipping.
Send All ReturnsTo:Automotive Workwear, Inc. - Returns Dept
Customer P.O.# _________
5130 Fulton Drive, Suite M
Fairfield, CA 94534
We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by Automotive Workwear will NOT receive credit for the return.
Defects in Workmanship Defect in workmanship must be presented to us by phone (800-589-1084), fax, or E-Mail Customer Service within 60 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Shortages or Incorrect Orders All claims for shortages or incorrect orders must be presented to us by phone (800-589-1084), fax, or E-Mail Customer Service, within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Order Cancellations Orders which have already reached our distribution center cannot be canceled, changed, or stopped. Call us immediately at 800-589-1084 and we will try and assist you. All cancellations require confirmation by our customer service department at 800-589-1084. We may not be able to cancel or modify your order, in some cases we have only minutes after your order is received before we submit your order to one of our five processing centers. Once the order pull ticket is printed, we have no way to stop it. It is like finding a needle in a hay stack. Our apologies. All our products are returnable and customers should follow our normal return policy shown above. Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been embroidered but not shipped cannot be canceled, changed, or returned. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above.