Our customers have a 60 day return policy upon delivery.
If you are not satisfied with the products for any reason return them for a refund*, less shipping charges.
NO Restock Fees - NO Return Authorization is Needed
*Shipping charges are not refundable for all purchases.
We do not refund the cost shipping only the purchase price of the item.
Work Clothing Notice: Embroidered, Altered, or Custom Striped items are not returnable, exchangeable, or refundable. Returned items must not be washed or worn unless defective.
Footwear Notice: When returning or exchanging shoes or boots, the footwear must be unworn and returned in its original box with all original tags and paper. That box must be in the condition it was in when you received the package. Do not use the original shoebox as your shipping box. Use the box the shoes/boots were shipped in or a box big enough for the shoebox to fit in when returning your items. If the original box is damaged in anyway (unusable for resale) we reserve the right to charge you a $50.00 fee to replace the box.
Simply return the item or items to the address below at YOUR expense, please include a copy of your sales receipt or packing list. We will refund your purchase, less shipping charges. NO restock fees. Your refund will be credited back to the source of payment. NO Return Authorization is required.
*Shipping charges are not refundable for all purchases. Customer is also responsible for the cost of return shipping.
Work Clothing: Simply return the item or items to the address below at YOUR expense, please include a copy of your sales receipt or packing list. Tell us what you want it replaced with. NO Return Authorization is required. New Shipping charges will apply for all exchanges.
Footwear: Shoe and Boots will require a Return Authorization. A call tag / shipping label will be sent to you for return shipping. (Footwear has free shipping and exchanges)
*The customer is responsible for all freight charges associated with the return, exchange, and reorder.
Option #1 For faster service on exchanges, we recommend you reorder and purchase the correct item online. Send the return back to us with a copy of your sales receipt or packing list. When the old products are returned we will credit your account, less shipping charges. The customer is responsible for cost of shipping the exchange.
Option#2 For those not wishing to purchase a new item before returning the old should use the Exchange Order Form below:
Send All Returns or Exchanges To:
Automotive Workwear, Inc. - Returns Dept
Customer P.O.# _________
5130 Fulton Drive, Suite M
Fairfield, CA 94534
We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by Automotive Workwear will NOT receive credit for the return.
Defects in Workmanship
Defect in workmanship must be presented to us by phone (800-589-1084), fax, or E-Mail Customer Service within 30 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Shortages or Incorrect Orders
All claims for shortages or incorrect orders must be presented to us by phone (800-589-1084), fax, or E-Mail Customer Service, within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Orders which have already reached our distribution center cannot be canceled, changed, or stopped. Call us immediately at 800-589-1084 and we will try and assist you. All cancellations require confirmation by our customer service department at 800-589-1084. We may not be able to cancel or modify your order, in some cases we have only minutes after your order is received before we submit your order to one of our five processing centers. Once the order pull ticket is printed, we have no way to stop it. It is like finding a needle in a hay stack. Our apologies. All our products are returnable and customers should follow our normal return policy shown above.
Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been embroidered but not shipped cannot be canceled, changed, or returned. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above.