Frequently Asked Questions
Sales Tax
NO SALES TAX for: Alaska, Delaware, District of Columbia, Hawaii, Maine, Minnesota, Mississippi, Montana, New Hampshire, New Jersey, Oregon, Pennsylvania, & Vermont.
What states do you collect sales tax?
I'm a reseller or organization that is exempt from sales tax?
Catalogs
Back Orders
What does it mean for an item to be on backorder?
Why didn't the web site tell me the item was backordered before I purchased it?
Can I Cancel a Backordered Item?
Embroidery
How do I place an order with embroidery on your website?
Can you embroider a name and what does it cost?
Can I get our company logo embroidered on one of your shirts or jackets?
Why do you need to digitize my logo, can't you use a simple peg, gif, or image file?
Do you charge to digitize my custom logo?
What if I don't like the way you digitized our logo?
Payment Questions
Is it safe to use my credit or debit card online?
We use two systems to help protect our customers' information. We use Norton Secured Extended Validation SSL along with Trustwave, a third party verification service to protect your credit card information. Norton Secured Extended Validation SSL by Symantec not only encrypts and encodes the data when the "https" appears in the URL, but also verifies our valid business name and address. Trustwave runs PCI certification security tests to protect you from identity theft, viruses, spyware, and other online threats while visiting our website. Together these verification systems assure your information is safe. Your order information is encrypted and stored on our secure servers behind firewalls off site, where it is kept safe.
What forms of payment do you accept?
Is it safe to purchase online with my Credit or Debit Card?
Why do I see two Credit or Debit Card transactions, when I check my bank account online?
Credit cards will usually remove the charge in 24-72 hours however, some charge cards and most debit cards can hold the authorization for up to 2 weeks. If you call your bank they can explain it much better than we can. If your billing statement happened to close and be sent to you while the authorization was on the card the paper statement will show this as a charge however, if you call your bank or credit card company they will be able to help you and show that the charge is no longer on the card as it was only an authorization.
Do you accept International Credit or Debit Cards?
Returns or Cancellations
How do I return items from my order?
Can I return embroidered items?
When will I receive a credit or refund for an item(s) returned?
Also, if you have sent your return to any address other than our authorized return location in Fairfield, California we cannot guarantee that your return will be received or credited. For more detailed information, please read our return policy.
I just placed my order, but I need to make a change to it. How can I do that?
Shipping Questions
How long until I receive my Order?
Standard Ground: Standard ground can take 2 to 7 days for delivery, depending on how far your address is away from one of our five warehouses spread throughout the United States.
2 Day Shipping: Selecting 2 Day Delivery does NOT mean you will receive your order two days after the order is placed. Rather, you will receive your order within 2 business days, once the order has shipped. Excluding weekends and holidays.
3 Day Shipping: Selecting 3 Day Shipping does NOT mean you will receive your order three days after the order is placed. Rather, you will receive your order within 3 business days, once the order has shipped. Excluding weekends and holidays.
How can I track or check the status of my Order?
Do you offer Saturday Delivery?
I ordered using 2 Day Delivery. 2 days have passed and I still don't have my package. Why?
I ordered using 3 Day Delivery. More than 3 days have passed and I still don't have my package. Why?
Will you ship to my PO box or Military APO/FPO address?
Do you ship outside of the United States?