Order Cancellations
Orders which have already reached our distribution center cannot be canceled, changed, or stopped. Call us immediately at 800-589-1084 and we will try and assist you. All cancellations require confirmation by our customer service department at 800-589-1084. We may not be able to cancel your order, in some cases we have only minutes after your order is received before we submit your order to one of our eight processing centers. Once the order pull ticket is printed, we have no way to stop it. It like finding a needle in a hey stack. Our apologies. All our products are returnable and customers should follow our normal return policy shown above.

Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been embroidered but not shipped cannot be canceled, changed, or returned. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above.