Select Option:

1. Return 2. Exchange 3. Defective Return or Exchange 4. Gift Exchange 5. Order Cancellation

Return / Exchange Policy
Our customers have a 60 day return policy upon delivery. If you are not satisfied with the products for any reason return them for a refund*, less shipping charges. NO restock fees.

*Shipping charges are not refundable for all purchases. We do NOT refund the cost shipping only the purchase price of the item.

Embroidered, Hemmed, Altered items are NOT RETURNABLE, EXCHANGEABLE, or REFUNDABLE. Returned items must not be washed or worn.

Return Authorization Required
Before you return or exchange any item for any reason - You must first contact us for a Return Authorization Number (RMA) which is required for all returns or exchanges, and shipping instructions.

Use the Easy Online Return Authorization form or e-mailcustomerservice@automotiveworkwear.com or FAX 800-589-1025 (Be sure to include the MIVA order number, item, and your name.)

We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by Automotive Workwear will NOT receive credit for the return.

Items received without an Return Authorization Number (RMA) will be refused and sent back to you.

Exchanges
Option #1 For faster service on exchanges, we recommend you reorder and purchase the correct item online. Send the return back to us with the RMA number. When the old products are returned we will credit your account, less shipping charges. The customer is responsible for cost of shipping the exchange.

Option#2 For those not wishing to purchase a new item before returning the old should use the Exchange Order Form below:

EXCHANGE FORM

The customer is responsible for all freight charges associated with the return, exchange, and reorder.

Shipping charges will apply for all exchanges.

Defects in Workmanship
Defect in workmanship must be presented to us by phone (800-589-1084), fax, or e-mail within 15 business days from receipt of your order. (Be sure to include the order number, item, and your name.)

Shortages or Incorrect Orders
All claims for shortages or incorrect orders must be presented to us by phone (800-589-1084), fax, or e-mail, within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)

Order Cancellations
Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been submitted to our embroidery company cannot be canceled, changed, or returned. Orders which have already reached our distribution center cannot be canceled, changed, or stopped. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above.