Our customers have a 60 day return policy upon delivery. If you are not satisfied with the products for any reason return them for a refund*, less shipping charges. NO restock fees.
*Shipping charges are not refundable for all purchases. We do not refund the cost shipping only the purchase price of the item.
Embroidered, Hemmed, or Altered items are not returnable, exchangeable, or refundable. Returned items must not be washed or worn unless defective.
Return Authorization Required
Before you return or exchange any item for any reason - You must first contact us for a Return Authorization Number (RMA) which is required for all returns or exchanges, and shipping instructions.
Use the Easy Online Return Authorization form or e-mail customerservice@automotiveworkwear.com or FAX 800-589-1025 (Be sure to include the MIVA order number, item, and your name.)
We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by Automotive Workwear will NOT receive credit for the return.
Items received without an Return Authorization Number (RMA) will be refused and sent back to you.
Exchanges
Option #1 For faster service on exchanges, we recommend you reorder and purchase the correct item online. Send the return back to us with the RMA number. When the old products are returned we will credit your account, less shipping charges. The customer is responsible for cost of shipping the exchange.
Option#2 For those not wishing to purchase a new item before returning the old should use the Exchange Order Form below:
Click here for EXCHANGE FORM
The customer is responsible for all freight charges associated with the return, exchange, and reorder.
Shipping charges will apply for all exchanges.
Defects in Workmanship
Defect in workmanship must be presented to us by phone (800-589-1084), fax, or E-Mail Customer Service within 30 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Shortages or Incorrect Orders
All claims for shortages or incorrect orders must be presented to us by phone (800-589-1084), fax, or E-Mail Customer Service, within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)
Order Cancellations
Orders which have already reached our distribution center cannot be canceled, changed, or stopped. Call us immediately at 800-589-1084 and we will try and assist you. All cancellations require confirmation by our customer service department at 800-589-1084. We may not be able to cancel or modify your order, in some cases we have only minutes after your order is received before we submit your order to one of our eight processing centers. Once the order pull ticket is printed, we have no way to stop it. It like finding a needle in a hey stack. Our apologies. All our products are returnable and customers should follow our normal return policy shown above.
Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been embroidered but not shipped cannot be canceled, changed, or returned. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above. |
