New Red Kap Construction Apparel
Work Clothing

Frequently Asked Questions

Catalogs

Will you send me a catalog?

Back Orders

What does it mean for an item to be on backorder?

Why didn't the web site tell me the item was backordered before I purchased it?

Can I Cancel a Backordered Item?

Email

I've written to customer support, but I haven't received a response! Why?

Embroidery

How do I place an order with embroidery on your website?

Can you embroider a name and what does it cost?

Can I get our company logo embroidered on one of your shirts or jackets?

Why do you need to digitize my logo, can't you use a simple peg, gif, or image file?

Do you charge to digitize my custom logo?

What if I don't like the way you digitized our logo?

Payment Questions

Is it safe to use my credit or debit card online?

What forms of payment do you accept?

Can I send you a check?

Is it safe to purchase online with my Credit or Debit Card?

Why do I see two Credit or Debit Card transactions, when I check my bank account online?

Do you accept International Credit or Debit Cards?

Returns / Exchanges / Cancellations

What is your return / exchange policy?

How do I return items from my order?

Can I return embroidered items?

When will I receive a credit or refund for an item(s) returned?

I just placed my order, but I need to make a change to it. How can I do that?

Shipping Questions

How much does shipping cost?

How long until I receive my Order?

How can I track or check the status of my Order?

Do you offer Saturday Delivery?

I ordered using UPS 2nd Day Air. 2 days have passed and I still don't have my package. Why?

I ordered using UPS 3 Day. More than 3 days have passed and I still don't have my package. Why?

I ordered several items, but I did not receive all of them in my shipment. Where are the rest of my items?

Will you ship to my PO box or Military APO/FPO address?

Do you ship outside of the United States?